THE INFLUENCE OF ADMINISTRATIVE FEATURES AND USERS ' ATTRIBUTES ON THE SUCCESS OF TECHNOLOGICAL ASPECTS FOR E-GOVERNMENT IMPLEMENTATION IN TANZANIA: USERS ' PERSPECTIVES
Abstract
Electronic government (e-government) has been a policy issue for several nations since 1990s. Although e-government is vital due to its importance inenhancing efficiency in public sector services, itsimplementation has manychallenges. This study, therefore, aimed at examining the administrative features and users ' attributes as far as technological aspects are concerned, for e-government implementation. Data wascollected by using structured questionnaires served to Customs Staff and Tax Practitioners in DaresSalaam Region. This data included technological aspects (e.g.ICT infrastructure and support); user ' s attributes (e.g. education levels); and administrative aspects in ICT regulations. Itwasanalysed quantitatively using descriptive statistics,factor analysis and finally, thestudy hypotheses were tested using structural equation modelling. The results show that the developed model was supportive as users ' attributes and administrative aspects were bothpositively related to success of technological aspects relevant for e-government implementation. Consequently, governments need to give attention to administrative issues of ICT policies, regulations,as well as people-related matters such as ICT knowledge for the success of technologicalaspectsuseful in e-government operations. However, the research addressed concerns withinTanzania ' s context, one of the developing countries; and such findings might not be generalised. It would be very informative if the study was replicated in other developing countries, to determine the pattern of influence of administrative characteristics and users ' attributes on e-government.
Downloads
Published
Issue
Section
License
CopyrightCopyright © by University Of Dar-es-Salaam Business School, University of Dar es Salaam
All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage or retrieval system, without permission in writing from the publisher, except for short extracts in fair dealing, for research or private study, critical scholarly review or discourse with an acknowledgement.
Business Management Review [ISSN 0856 2253 (Print) & ISSN (Online)] is published bi-annually, June and December by University Of Dar-Es-Salaam Business School, University of Dar es Salaam, and P.O. Box 35046 €“ Dar es Salaam €“ Tanzania.