The Influence of Monitoring and Incentives on Inter-Regional Bus Drivers ' Performance in Tanzania: The Moderating Role of Road and Bus Conditions
Abstract
The study aimed at investigating factors influencing inter-regional bus drivers ' performance in Tanzania under bus owners ' €“drivers ' dyadic relationships. The bus drivers ' performance as applied in this study refers to reducing road accidents/enhancing road driving safety. Using agency theory supported by empirical evidence, the study developed a model which specifically aimed at examining the influence of monitoring and incentives on inter-regional bus drivers ' performance in Tanzania. Furthermore, the study aimed at examining the moderating role of road condition on the relationship between monitoring and inter-regional bus drivers ' performance in Tanzania. Additionally, the study focused at examining the moderating role of bus condition on the relationship between incentives and inter-regional bus drivers ' performance in Tanzania. The study employed cross-sectional research design with data collected using a structured questionnaire from 326 inter-regional bus drivers at Ubungo Bus Terminal in Dar es Salaam. Data was analyzed using partial least square structural equation modeling supported by SmartPLS3. The study revealed that monitoring has a positive influence on inter-regional bus drivers ' performance and its influence increases in the presence of good road condition. Similarly, the study revealed that incentives have a positive influence on inter-regional bus drivers ' performance in Tanzania and its influence increases in the presence of good bus condition. Active involvement of bus owners (principals) in managing inter-regional bus drivers by exercising monitoring such as using ICT for tracking bus drivers ' speed and incentives such as performance-based remuneration of drivers enhances inter-regional bus drivers ' performance and the strengths are more reinforced in the presence of good road condition and good bus condition respectively.
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Business Management Review [ISSN 0856 2253 (Print) & ISSN (Online)] is published bi-annually, June and December by University Of Dar-Es-Salaam Business School, University of Dar es Salaam, and P.O. Box 35046 €“ Dar es Salaam €“ Tanzania.
