The Moderation Effect of Age on the Influence of Shift Work Practices on Organizational Citizenship Behaviour of Medics in Tanzania ' s Government Hospitals

Authors

  • Castissima Mella University of Dar es Salaam
  • John J Sanga University of Dar es Salaam
  • Severine S Kessy University of Dar es Salaam

Abstract

This study examines the moderation effect of age on the influence of Shift Work Practices on the dimensions of organisational citizenship behaviours (OCB). Data were collected from 330 randomly-selected medics working in Tanzania ' s government hospitals. Results from the analysis conducted using Structural Equation Modelling with AMOS indicate statistically significant direct effects of shift work practices on all the three dimensions of OCB namely, conscientiousness, sportsmanship and civic virtue. Results also show that age significantly moderates the influence of shift-work practices on sportsmanship and civic virtue. The findings imply that how shift-work practices influence OCB behaviours isn't straightforward €” it changes depending on the age of the employee. This suggests that managers of government hospitals need to consider employees ' age in designing shift works to enhance employees ' OCB and subsequently service quality.

Author Biographies

Castissima Mella, University of Dar es Salaam

PhD Student, Department of General Management

John J Sanga, University of Dar es Salaam

Lecturer, Department of General Management

Severine S Kessy, University of Dar es Salaam

Senior Lecturer, Department of General Management

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Published

2023-08-02

Issue

Vol. 26 No. 1 (2023): Business Management Review

Section

Articles

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Copyright

Copyright © by University Of Dar-es-Salaam Business School, University of Dar es Salaam

All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage or retrieval system, without permission in writing from the publisher, except for short extracts in fair dealing, for research or private study, critical scholarly review or discourse with an acknowledgement.

 Business Management Review [ISSN 0856 2253 (Print) & ISSN   (Online)] is published bi-annually, June and December by University Of Dar-Es-Salaam Business School, University of Dar es Salaam, and P.O. Box 35046 €“ Dar es Salaam €“ Tanzania.