Employee Involvement and Operational Performance of Private Hospitals in Uganda: The Mediating Role of Knowledge Management

Authors

  • Tibesigwa Warren Makerere University Business School
  • Juma Masele University of Dar es Salaam
  • Gerald Magova University of Dar es Salaam

DOI:

https://doi.org/10.56279/bmr.v27i2.6914

Abstract

This study examines the mediating effect of knowledge management on the relationship between Employee Involvement and Operational Performance of hospitals in Uganda. A cross-sectional survey was conducted on 53 private general hospitals and primary data obtained. Data analysis was done using Partial Least Squares - Structural Equation Modeling (PLS-SEM) to test the study hypotheses. Results showed that employee involvement had an insignificant direct relationship with Operational Performance. Results further indicated that knowledge management had a positive significant effect on Operational Performance. More so, knowledge management fully mediated the relationship between employee involvement and Operational Performance. Hospitals were advised to create a suitable environment for creating, storing, sharing and utilizing knowledge in order to achieve better operational performance. Furthermore, managers needed to create a motivating work environment and involve staff in day to day hospital activities and management roles in order to improve hospital operational performance.

Downloads

Published

2024-12-31

Issue

Vol. 27 No. 2 (2024): Business Management Review

Section

Articles

License

Copyright (c) 2024 Business Management Review

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Copyright

Copyright © by University Of Dar-es-Salaam Business School, University of Dar es Salaam

All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or any information storage or retrieval system, without permission in writing from the publisher, except for short extracts in fair dealing, for research or private study, critical scholarly review or discourse with an acknowledgement.

 Business Management Review [ISSN 0856 2253 (Print) & ISSN   (Online)] is published bi-annually, June and December by University Of Dar-Es-Salaam Business School, University of Dar es Salaam, and P.O. Box 35046 €“ Dar es Salaam €“ Tanzania.