Trust, Commitment, Satisfaction, Strategy Alignment, Logistics Outsourcing Relationships Quality and Logistics Performance: A Case of Selected Manufacturing and Distribution Firms in Uganda

Matthew Kalubanga, Sheila Namagembe


This study sought to examine elements of trust, commitment, satisfaction
and strategy alignment as antecedents of logistics outsourcing
relationship quality (LORQ), and assessed their influence on firm
logistics performance. The study adopted a cross-sectional and
exploratory study designs. Descriptive, analytical, quantitative and
qualitative designs were also used. Findings showed that there is a
strong positive relationship between trust, commitment, satisfaction and
strategy alignment, and logistics outsourcing relationship quality; and
between logistics outsourcing relationship quality and logistics
performance. Findings also show that trust, commitment, satisfaction
and strategy alignment when combined explain up to 70% variance in
LORQ with trust being the most important predictor explaining 42%
variance in LORQ. Meanwhile results obtained from a forward step-
wise regression show that LORQ is a significant predictor and explains
up to 50.9 percent variance in logistics performance. A full mediation
effect is confirmed on LORQ and trust and strategy alignment, while a
partial mediation exists between LORQ and commitment and customer
satisfaction. The studied independent variables can predict up to 67.7

percent (and with the inclusion of LORQ) they predict up to 68.1
percent) variance in logistics performance implying that only 31.9
percent variance in logistics performance may be explained by other
factors. In our analysis we observe that logistics outsourcing
relationships largely involve two-way information exchange,
coordination and trust. Elements of trust, commitment, and satisfaction
may be viewed as both antecedents and effects of relationship quality.
The logistics outsourcing strategy should thus be evaluated from a
duo-perspective. This study explore logistics outsourcing as a strategy
for enhancing logistics performance in manufacturing and distribution
firms within the context of a developing country. The study provides
an empirical investigation on the relationship between outsourcing
relationship quality and logistics performance, an aspect that has not
been largely explored before.

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[ISSN 1821-7567 (Print)  & eISSN 2591-6947 (Online)]