Suitability of High Performance Organisation Framework to Financial Institutions

J K Bagorogoza, A A de Waal, H J van den Herik, B A Van de Walle


The purpose of the study was to establish performance levels in financial institutions in Uganda using the subjective measure of high performance organization framework (HPO framework). The study used a sample of financial institutions (FIs) drawn through a convenience sampling scheme. Performance level was evaluated using high performance organization framework questionnaire, which has five factors and 35 characteristics. The paper empirically shows that financial institutions fare better statistically on all factors of the HPO framework. Except the factor openness and action orientation that had a lower mean score than other factors. The scores for the other factors are just satisfactory and there is further scope for improvement. The study used a small sample and thus, findings may lack generalisation. Therefore, it would be interesting to verify the findings using a larger sample size. The paper can serve as a basis for FIs in Uganda to adopt the HPO framework as a tool to measure performance. The HPO framework could be an organisational model that entities are looking to achieve in terms of economic, environmental and social sustainability. Detailed scores on the HPO factors show strong and improvement points of the organization and will set the action agenda for transitions to HPO. The paper tries to bring forth concern areas for performance improvement in the Ugandan finance sector. The study provides a non-financial measure for performance that could help the FIs evaluate their performance.

Keywords: High performance organization framework, financial
institutions, Uganda.

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[ISSN 1821-7567 (Print)  & eISSN 2591-6947 (Online)]