Hiring Practices, Compensation Practices, and Supply Chain Responsiveness in Tanzanian Tourist Hotels: Mediating Role of Job Satisfaction

Abstract

Service supply chain responsiveness in tourist hotels is an important phenomenon in today’s hotel business operations. Despite being established key factor for driving organizational success, the role hiring practices, compensation practices, job satisfaction play on supply chain responsiveness has received little attention from researchers. This paper addresses the knowledge gap by
examining the relationships between hiring and compensation practices on supply chain responsiveness as mediated by job satisfaction. The study employed a cross-sectional survey strategy for 228 tourist hotel managers in Tanzania. Data analysis was done with the help of Partial Least Square Structural Equation Modelling. Results showed a positive relationship between hiring practices and supply chain responsiveness. Results also showed an insignificant positive relationship between compensation practices and supply chain responsiveness. In addition, the results showed significant positive relationships among hiring and compensation practices and job satisfaction. Furthermore, results showed a significant positive relationship between job satisfaction and supply chain responsiveness. The results also showed job satisfaction partially mediated the relationship between hiring practices and supply chain responsiveness. Again, job satisfaction mediated fully the relationship between compensation practices
and supply chain responsiveness. It is recommended that hotel managers and policymakers implement hiring practices, compensation practices to bring and motivate hotel employees to manage supply chain-related activities such as supply chain responsiveness through job satisfaction.
Keywords: Hiring, Compensation, Job Satisfaction, Supply Chain Responsiveness