Perceived Effects of Quality of Pre-Primary Education Services on Parents ' Satisfaction in Dar es Salaam, Tanzania

Abstract

This study investigated the effects of perceived quality of service dimensions
on parents ' satisfaction with pre-primary education in Dar es Salaam
region. A descriptive survey research design guided the study and selfadministered
questionnaire was used to collect data from a sample of
772 parents with children in pre-primary classrooms. Descriptive and
inferential statistics were employed to analyse data. Results revealed that
four dimensions in perception of quality, namely classroom characteristics,
teacher behaviour, parents ' involvement and physical environment had
a significant and positive effect on overall parents ' satisfaction. These
results indicate that quality of pre-primary education service is indeed
a significant predictor of parents ' satisfaction. Thus, improving quality
of pre €“ primary education service results in higher satisfaction levels of
parents.
Keywords: parents ' perception, parents ' satisfaction, quality of pre-primary
education